Confidential to Northwest Airlines: It’s the 21st century
The conclusion to the story of our luggage problems with Northwest was that my future father-in-law and I drove out to the Cedar Rapids airport to fill out a claim form in the hopes of finding our bags.
Naturally, when we arrived, the suitcases—along with about a hundred others—were lined up neatly in rows to the right of the ticket counter. Ten minutes later, we had them and were on our way.
Keep in mind that we had phoned the airline twice that morning and all they could tell us was that the luggage had been checked in at LaGuardia—which we knew, having been there when they checked it in. Anyway, when we got to the CR airport, the very nice women who helped us look for the bags among the rows told us the luggage had been there for about two hours. Apparently, though, in spite of having taken our phone number multiple times, Northwest wasn’t about to go out on a limb and do something crazy like make a series of one-minute phone calls to their customers to let them know their bags had been located.
And it looks like the call wouldn’t have come even if we’d waited longer for it. I received this message this morning from someone who’d found my original post via Google:
Have your received your luggage? My luggage is still missing from the same bus. I just can’t seem to get anywhere!! I am going to drive to Cedar Rapids(1 hour) to see if I can find it. Please let me know if you have any further information. Thanks!
I asked the writer to let me know if her luggage is at the CR airport. I’m curious to find out if it’s been there since the same time ours arrived and Northwest just never bothered to call her. If I find out, I’ll post it. In the meantime, am waiting for a Pony Express rider to gallop up any moment with an update from Northwest on the bags we’ve already retrieved.
